Products

Customer Loyalty & CRM System (CRM Software/
CRM Platform)

Build customer loyalty with tiered membership & reward points. Aigens CRM system provides the actionable AI data to know your customer behavior better.

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Full control on your own online platform - both pricing and promotions

100% online store ownership

  • Capture new customer segment and trigger new sales (new members offer / referring offers)
  • Big data to accurately estimate resources and supplies, save cost
  • Loyalty campaign (get points) and get repeat customers purchase

Trusted By Top Global Brands

Other Products

Success Cases

Slide Full Stack Solution
Solution
Burger king
Aigens, pro omni-channel online ordering solution for Burger King Singapore which includes Self Service Kiosk, Mobile-friendly Online Ordering as well as a Loyalty Program. Like most of our partners, Self Service Kiosk and Mobile-friendly Online Ordering improves customer satisfaction and service levels, reducing the trouble of short-staffed and long queues. Orders from different channels handled simultaneously, precisely.
Self-order Kiosk, Smartphone Mobile Ordering, Loyality App
 Slide Full Stack Solution
Solution
News - Genki
Aigens provided solutions for Genki Sushi Hong Kong & China which includes Self Service Kiosk, Mobile-friendly Online Ordering as well as a Loyalty Program. Like most of our partners, Self Service Kiosk and Mobile-friendly Online Ordering service levels reduced the trouble of short-staffed and long queues. Also, with a well developed central hub, orders from different gateways are handled simultaneously, precisely.
Self service Kiosk, Mobile-friendly Online Ordering, Web order and Customer Loyalty App

Frequently Asked Questions

Why do FnB owners/operators have to care with engaging Loyalty & CRM System (Customer Relationship Management)?

As the competition for diners attention spans heats up, FnB owners/operators when first engaging with diners must create continual engagement to drive repeat orders & grow brand awareness and recommendations. As channels of marketing becomes more fragmented, only FnB owners/operators that invoke loyalty & CRM systems (Customer Relationship Management) will grow with their diners throughout their life cycle & lifestyle habits to effectively target them for sales.

What does Loyalty & CRM entail?

Firstly – Loyalty & CRM (Customer Relationship Management) means to be able to tag effectively your diner-type, diner-habits & diner-choices per order channel. Secondly – In order to have activate loyalty & CRM System (Customer Relationship Management), FnB owners/operators need data that is stable, easy to read and interpret, and easy to put into use for marketing retargeting through a system that is

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Seamless

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Easy to use

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Effortless

Why choose Aigens for Loyalty & CRM?

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A Proven track record of collaborative efforts for building loyalty for diners across all order channels – customised and tailored

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Seamless API integration for all CRM Systems (Customer Relationship Management) programmes (3rd party or proprietary)

Ready to Maximize profit and Minimize Cost for your Restaurant?

We’re Integrated with The Largest Players in The Industry

Contact Us
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PETER LIU

CTO / CO-FOUNDER

As a co-founder, Peter has taken the helm of the research and development of Aigens. He is a veteran E-Commerce Architect and brings a wealth of knowledge and insights to the team. Under his leadership, Aigens is currently processing over 36 million transactions with gross merchandise volume run rate of over HK$2.1 billion (US$269 million) annually for its leading food and beverage clients in Asia Pacific.

Peter also believes that employees form the backbone of Aigens’ success. Therefore, he dedicates vast resources in training and employees’ career development, as well as fostering a stimulating work culture.

Peter holds an MBA degree from the Chinese University of Hong Kong and a Bachelor of Science degree majoring in Electrical Engineering and Computer Science from the University of California, Berkeley, the United States of America

aigens_peter-liu

PETER LIU

CTO / CO-FOUNDER

As a co-founder, Peter has taken the helm of the research and development of Aigens. He is a veteran E-Commerce Architect and brings a wealth of knowledge and insights to the team. Under his leadership, Aigens is currently processing over 36 million transactions with gross merchandise volume run rate of over HK$2.1 billion (US$269 million) annually for its leading food and beverage clients in Asia Pacific.

Peter also believes that employees form the backbone of Aigens’ success. Therefore, he dedicates vast resources in training and employees’ career development, as well as fostering a stimulating work culture.

Peter holds an MBA degree from the Chinese University of Hong Kong and a Bachelor of Science degree majoring in Electrical Engineering and Computer Science from the University of California, Berkeley, the United States of America

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aigens_what-infographic

aigens_hans-paul

HANS PAUL

CEO / CO-FOUNDER

Hans Paul is the Co-Founder of Aigens, a leading disruptive restaurant technology solutions company in Asia Pacific. Blending his strong technology background in e-commerce and IT consulting, Hans has a vision to create a digital concierge which can offer mass personalized dining experience. Putting vision into action, Hans and his friend Peter Liu founded Aigens in 2012.

Hans spearheads the Company’s business development. He generated a large market share gain in Hong Kong and enhanced the Company’s international portfolio by developing new markets in Singapore, Malaysia and other Asia Pacific region. Under Hans’ leadership, Aigens not only prides itself as the market leader in Hong Kong, it also consistently profitable with significant year-on-year revenue growth.

Hans holds an MBA degree from the Hong Kong University of Science and Technology and a bachelor degree majoring in Statistics and Computer Science from the University of California, Berkeley, the United States of America.

aigens_why-infographic

aigens_what-infographic

aigens_hans-paul

HANS PAUL

CEO / CO-FOUNDER

Hans Paul is the Co-Founder of Aigens, a leading disruptive restaurant technology solutions company in Asia Pacific. Blending his strong technology background in e-commerce and IT consulting, Hans has a vision to create a digital concierge which can offer mass personalized dining experience. Putting vision into action, Hans and his friend Peter Liu founded Aigens in 2012.

Hans spearheads the Company’s business development. He generated a large market share gain in Hong Kong and enhanced the Company’s international portfolio by developing new markets in Singapore, Malaysia and other Asia Pacific region. Under Hans’ leadership, Aigens not only prides itself as the market leader in Hong Kong, it also consistently profitable with significant year-on-year revenue growth.

Hans holds an MBA degree from the Hong Kong University of Science and Technology and a bachelor degree majoring in Statistics and Computer Science from the University of California, Berkeley, the United States of America.